Mark Client Pada
About Mark Client Pada
Mark Client Pada is an experienced professional in the BPO industry, currently serving as Email Support and Trainer at goTRG since 2016. He has held various roles over his career, including positions in customer service, quality assurance, and social media supervision.
Current Role at goTRG
Mark Client Pada currently holds the position of Email Support/Escalations/US eBay Cases/US eBay Return Request/Trainer/Tier 2 Support at goTRG. He has been with the company since 2016, contributing to the organization for 8 years. In this role, he provides effective support through email, chat, and phone, addressing various customer inquiries and issues. His responsibilities also include training new staff and managing escalated cases, ensuring high standards of customer service are maintained.
Previous Experience in the BPO Industry
Mark Client Pada has extensive experience in the BPO industry, spanning over 8 years across various roles. He has worked as a Customer Service Agent, Proofreader, Quality Assurance Officer, Accounts Payable Specialist, Trainer, Social Media Supervisor, and Team Leader. His career includes significant positions at SPi Global, where he served as a Team Leader/Supervisor from 2009 to 2014 and as a Social Media Supervisor for 5 months in 2014. He also held roles at Accenture and Hutch, showcasing his versatility in customer support and management.
Educational Background in Management Accounting
Mark Client Pada studied at Diaz College, where he pursued a Bachelor of Commerce (BCom) degree with a focus on Management Accounting. His studies spanned from 2001 to 2005, providing him with a solid foundation in financial management and accounting principles. This educational background supports his skills in managing vendor accounts receivable and payable.
Skills and Expertise in Customer Support
Mark Client Pada possesses a diverse skill set that includes managing vendor accounts, providing customer support, and performing data entry and web research. He has expertise in handling both voice and non-voice accounts, including social media services. His ability to establish strong long-term business relationships is driven by his focus on trust, dedication, and competence, which are essential in the customer service field.
Career Progression and Roles Held
Throughout his career, Mark Client Pada has held various roles that demonstrate his growth and adaptability in the workplace. He began as a Proofreader/Quality Assurance at SPi Technologies from 2005 to 2006, then progressed to a Supervisor/QA/Sales Skills Trainer at YEHS Outsourcing from 2006 to 2008. His role as a Chat Support Specialist/Design Team Lead at Hutch in 2016 further illustrates his diverse capabilities. Each position has contributed to his comprehensive understanding of customer service and support operations.