Kathy Smith
About Kathy Smith
Kathy Smith serves as the Senior Regional Trainer at GPM Investments, LLC, where she has worked since 2017. She specializes in workforce management and training development, having previously held the position of Regional Human Resources Manager at the same company from 2010 to 2017.
Work at GPM Investments
Kathy Smith has been employed at GPM Investments, LLC since 2017, serving as a Senior Regional Trainer in Indianapolis, Indiana. In this role, she has developed and implemented a comprehensive Instructor Lead Training Program for Store Manager and District Manager Trainees in the Midwest Division. Her responsibilities include overseeing training initiatives that enhance employee skills and knowledge, contributing to the overall effectiveness of the organization.
Previous Role in Human Resources
Before her current position, Kathy Smith worked as the Regional Human Resources Manager at GPM Investments, LLC from 2010 to 2017. During her tenure, she managed HR functions across Indiana, Ohio, and Michigan. Her work focused on improving employee engagement and retention through strategic HR initiatives, including onboarding and training processes during store acquisitions.
Education and Expertise
Kathy Smith earned her Bachelor's degree in Organizational Leadership from Indiana University Indianapolis, completing her studies from 2020 to 2023. She possesses proficiency in Kronos, a workforce management software, as well as expertise in Microsoft Suite and Outlook 365. Her educational background and technical skills support her role in training and development within the organization.
Training Program Development
Kathy Smith has successfully developed strategic training programs that have significantly improved new hire retention rates and increased training compliance by over 100%. She has played a crucial role in creating and standardizing Store Operating Procedures for new programs, ensuring consistency across 60 retail locations. Her initiatives have contributed to the effective onboarding and training of employees.
Impact on Onboarding and Development
In her current and previous roles, Kathy Smith has been instrumental in the onboarding, training, and development processes during store acquisitions. She has enhanced benefit and new hire enrollment, ensuring that new employees are effectively integrated into the company. Her contributions have led to improved operational efficiency and employee satisfaction.