GRAX
GRAX offers a comprehensive Salesforce data lifecycle management solution, including data backup, recovery, and archiving services, with a focus on data ownership and accessibility.
Services
GRAX offers comprehensive Salesforce data lifecycle management solutions, catering to various aspects from data backup and recovery to reuse and archiving. The primary services include data backup, archiving, and recovery, with a focus on ensuring data ownership and accessibility. GRAX provides a free trial of their services to allow potential users to evaluate their offerings before making a commitment.
Products
GRAX features a suite of products designed to enhance Salesforce data management. These products include Salesforce Data Archive, which enables efficient data archiving; Salesforce Backup & Recovery, ensuring secure data backup and quick recovery; History Stream, for historical data access; Time Machine, which allows users to view data changes over time; and Sandbox Seeding, which facilitates accurate data seeding in test environments. GRAX aims to provide robust tools to manage and protect Salesforce data effectively.
Support
GRAX offers extensive technical support to its users. This includes a dedicated knowledge base, a support policy, and technical assistance to address any user queries or issues. The Support section ensures that users have access to the necessary resources and guidance for optimal product usage. GRAX is committed to providing reliable support to enhance customer experience and satisfaction.
Partnerships
GRAX partners with leading cloud service providers like AWS and Azure. Their services are available on AWS Marketplace and Azure Marketplace, broadening access and integration possibilities for users. Additionally, GRAX runs a 'Become a Partner' program, fostering collaborations with other organizations. They also have a Data Protection Initiative aimed at supporting nonprofits, emphasizing their commitment to data security and philanthropic efforts.
Resources
GRAX maintains a comprehensive resources hub, featuring categories such as The Hub, Webinars, and Blog. The Blog section includes a variety of posts under different categories like Labs, Product updates, and News, providing valuable insights and updates about their solutions. These resources serve as a knowledge repository for users, offering information and updates on GRAX’s products, industry trends, and best practices.