Amanda Maldonado
About Amanda Maldonado
Amanda Maldonado is a Business Process Specialist at Great Minds in Washington, DC, where she has worked since 2019. She has experience in User Acceptance Testing and has contributed to training new employees and updating operational procedures.
Work at Great Minds
Amanda Maldonado has been employed at Great Minds as a Business Process Specialist since 2019. In this role, she operates within a User Acceptance Testing (UAT) environment, focusing on troubleshooting system changes prior to their implementation in production. Her responsibilities include collaborating with Sales and Executive Assistant teams to facilitate technology rollouts and engage in process discussions. Additionally, she has contributed to the updates of the Customer Success Notebook and Standard Operating Procedures (SOPs).
Training and Development Expertise
Amanda has demonstrated expertise in training new employees on inbox management through remote methods, specifically via Zoom. She has created comprehensive training documents that assist new hires in navigating inbox management and generating Customer Success reports. Her approach to training emphasizes clarity and accessibility, ensuring that new team members are well-equipped to perform their roles effectively.
Education and Expertise
Amanda studied at Nashville State Community College from 1999 to 2002, where she focused on Visual Communications with a concentration in Photography. This educational background has equipped her with skills that are applicable in various aspects of her current role, particularly in creating visual training materials and documentation.
Salesforce Proficiency
Amanda completed the GM CST Trailmix on Trailhead, which highlights her proficiency in Salesforce-related skills. This completion underscores her commitment to continuous learning and her ability to leverage Salesforce tools effectively in her role at Great Minds.