Brian Kissee
About Brian Kissee
Brian Kissee serves as the Vice President of Implementations at Groups360, where he has worked since 2021. He has extensive experience in contact centers and customer success, having held various leadership roles at companies such as SmileDirectClub and MGM Resorts International.
Current Role at Groups360
Brian Kissee serves as the Vice President of Implementations at Groups360, a position he has held since 2021. He operates within the Nashville Metropolitan Area, focusing on enhancing the implementation processes for the company. His role involves overseeing the integration of new systems and ensuring that client needs are met effectively.
Previous Experience at SmileDirectClub
Before joining Groups360, Brian worked at SmileDirectClub as the Director of Center of Excellence from 2017 to 2019. During his tenure in Nashville, Tennessee, he was responsible for developing operational strategies aimed at improving service delivery and operational efficiency within the organization.
Background in Contact Center Operations
Brian has extensive experience in contact center operations, having held several leadership roles. He was the Executive Director of Call Center Operations at MGM Resorts International from 2005 to 2011 and served as the Director of Contact Center Services at Gaylord Entertainment from 2011 to 2013. His focus has consistently been on optimizing customer service and operational performance.
Education and Expertise
Brian Kissee studied at Missouri State University, where he earned a Bachelor of Science degree in Hotel & Restaurant Administration. His educational background complements his professional expertise in Software as a Service (SaaS) and Software Project Management, which he applies in his current and previous roles.
Leadership Roles at Marriott International
Brian held multiple leadership positions at Marriott International from 1990 to 2005. His roles included General Manager and Regional Revenue Manager, where he was responsible for managing operations and revenue strategies across various locations. His long tenure at Marriott provided him with a solid foundation in hospitality management and customer service.