Clay Parker
About Clay Parker
Clay Parker serves as the Director of Customer Success at Groups360, leveraging his extensive experience in the hospitality and medical device industries. He has held various managerial roles, including positions at SmileDirectClub and Metrotainment Cafes, and possesses skills in call center operations and inventory management.
Work at Groups360
Clay Parker has served as the Director of Customer Success at Groups360 since 2019. In this role, he focuses on enhancing customer experiences and ensuring satisfaction within the organization. His responsibilities include overseeing customer support initiatives and implementing strategies to improve service delivery. His tenure at Groups360 has allowed him to leverage his extensive experience in customer service and operational management.
Experience in Hospitality and Medical Device Industries
Clay Parker has a diverse professional background that spans the hospitality and medical device sectors. His experience in these industries has equipped him with a unique skill set that includes vendor management and call center operations. This blend of expertise enables him to navigate the complexities of customer service across different environments effectively.
Previous Roles at SmileDirectClub
At SmileDirectClub, Clay Parker held several positions that contributed to his professional development. He worked as a Sales Agent from 2015 to 2016, followed by roles as Sales Team Manager and Call Center Excellence Manager from 2016 to 2018. His responsibilities included managing sales teams and enhancing call center operations, which provided him with valuable insights into customer engagement and service excellence.
Background in Retail and Inventory Management
Clay Parker has a strong background in retail management and inventory control. He worked as a Manager and Corporate Trainer at Metrotainment Cafes from 2008 to 2014. This role involved overseeing daily operations, training staff, and managing inventory, which contributed to his comprehensive understanding of retail dynamics and customer service.
Education and Expertise
Clay Parker earned a Bachelor of Arts in Political Science from Georgia State University, where he studied from 2005 to 2007. His educational background complements his professional experience, providing him with critical thinking and analytical skills that are beneficial in his current role in customer success.