Shaheen Dhoon
About Shaheen Dhoon
Shaheen Dhoon is a Customer Service Team Lead at Groww, India, with a background in finance. She holds a postgraduate degree from Welingkar Institute of Management and a bachelor's degree from Carmelites.
Work at Groww
Shaheen Dhoon serves as the Customer Service Team Lead at Groww, India. She has been in this role since 2021, contributing to the company's customer service operations for three years. In her position, she is responsible for overseeing customer service representatives and ensuring that customer inquiries are addressed efficiently.
Previous Experience at SBICAP Securities
Before joining Groww, Shaheen Dhoon worked at SBICAP Securities as a Customer Service Representative. Her tenure at SBICAP lasted for five years, from 2016 to 2021. During this time, she developed skills in customer interaction and service management, which she has applied in her current role.
Education and Expertise
Shaheen Dhoon holds a postgraduate degree in Finance from the Welingkar Institute of Management, where she studied from 2015 to 2017. Prior to this, she completed her Bachelor of Management Studies at Carmelites, studying from 2001 to 2010. Her educational background has equipped her with a solid foundation in finance and management.
Background
Shaheen Dhoon has a background in finance and customer service. Her career began in customer service roles, where she gained experience in managing customer relationships. This experience has been instrumental in her development as a team lead in her current position at Groww.