Sunil Bissa
About Sunil Bissa
Sunil Bissa serves as the Vice President at Groww in Bengaluru, India, where he has worked since 2023. He has extensive experience in customer service and operations within the financial services sector, holding various leadership roles at multiple organizations.
Work at Groww
Sunil Bissa currently holds the position of Vice President at Groww, India, since 2023. He has been instrumental in overseeing customer success initiatives and driving operational strategies within the organization. Prior to his current role, he served as Senior Director at Groww from 2021, contributing to the company's growth and customer engagement efforts. His experience at Groww spans a total of six years, during which he has focused on enhancing customer experiences and optimizing service delivery.
Previous Experience in Financial Services
Before joining Groww, Sunil Bissa worked at FundsIndia as Director of Customer Experience from 2017 to 2019. He also held various positions at Sundaram Asset Management Company Limited, including Chief Manager of Projects & Sales Force Effectiveness and Senior Manager of Customer Service. His tenure at Franklin Templeton International Services as Manager of Customer Service further solidified his expertise in customer relationship management within the financial services sector.
Education and Expertise
Sunil Bissa has a strong educational background in management and analytics. He studied at the Symbiosis Institute of Management Studies, where he earned a Post Graduate Diploma in Customer Relationship Management from 2014 to 2016. He further enhanced his skills at the Great Lakes Institute of Management, completing a Post Graduate program in Business Analytics in 2017. Additionally, he holds a Bachelor’s Degree in Biology/Biological Sciences from Punjab University.
Background in Service Delivery
Sunil Bissa has extensive experience in service delivery and operations, particularly in the financial services domain. His career began in 2002 at IBM as Manager of Service Delivery, where he worked for seven years. He has developed a deep understanding of managing complex deals and operational strategies, which has been vital in his roles across various organizations. His focus on relationship management has involved collaboration with both internal and external stakeholders.