Carlos Alberto Afanador Ortiz
About Carlos Alberto Afanador Ortiz
Carlos Alberto Afanador Ortiz is a Technical Account Manager with a background in customer service and management, having worked at various companies including Teleperformance and 3M. He holds a Bachelor of Business Administration and a Postgraduate Degree in Pedagogy, and he has experience in financial education research.
Current Role at GRYDD
Carlos Alberto Afanador Ortiz serves as a Technical Account Manager at GRYDD Supply Chain & Logistics Operating System. He has held this position since 2022, contributing to the company's operations in Colombia. His role involves managing technical accounts and ensuring client satisfaction through effective communication and problem-solving.
Previous Experience at Teleperformance
Carlos has extensive experience at Teleperformance, where he worked in various capacities. He served as a Customer Service Representative and later as a Customer Service Supervisor in 2020. He transitioned to a Customer Experience Representative role in 2021, where he worked for a year. His time at Teleperformance allowed him to develop skills in customer service and team leadership.
Internship Experience at 3M
In 2019, Carlos worked as a Lean Six Sigma Intern at 3M for 11 months. This internship provided him with practical experience in process improvement methodologies and operational efficiency, contributing to his professional development in a corporate environment.
Educational Background
Carlos studied at Fundación Universitaria de San Gil - Unisangil, where he earned a Bachelor of Business Administration (BBA) from 2015 to 2019. He furthered his education by completing a Postgraduate Degree in Specialization in Pedagogy from 2021 to 2022. His academic background supports his roles in management and education.
Language Proficiency and Skills
Carlos is proficient in English as a foreign language, which enhances his communication capabilities in diverse environments. He possesses strong leadership skills and a solution-oriented mindset, which are essential for his current role and previous positions in customer service and management.