Catarina Mendes
About Catarina Mendes
Catarina Mendes serves as the EMEA Professional Services Consultant Team Leader at Guesty, a position she has held since 2019. She has a diverse background in hospitality and customer service, with previous roles at Penha Longa, Uniplaces, and Best Travel, among others.
Current Role at Guesty
Catarina Mendes serves as the EMEA Professional Services Consultant Team Leader at Guesty. She has held this position since 2019, contributing to the company's operations in Lisboa, Portugal. In her role, she is responsible for leading a team that focuses on providing professional services to clients across the EMEA region. Her experience in customer service and management supports her leadership in this capacity.
Previous Experience in Hospitality and Customer Service
Catarina Mendes has a diverse background in the hospitality and customer service sectors. She worked as a Resort Activities Coordinator at Penha Longa, a Ritz-Carlton Hotel, for one year in Sintra, Portugal. Prior to that, she was a Senior Customer Experience Specialist at Uniplaces for one year in Lisboa. Additionally, she held roles such as Front Desk Agent at Best Travel and Tutor at Explico-te, showcasing her extensive experience in customer-facing positions.
Educational Background in Management and Hospitality
Catarina Mendes studied at Universidade Europeia, where she earned a Double Degree in Tourism and Hospitality Management from 2011 to 2015. She furthered her education by achieving an Executive Master in Gestão de Recursos Humanos from 2015 to 2017. This academic foundation supports her professional roles in management and customer service within the hospitality industry.
Training and Development
In addition to her formal education, Catarina Mendes has pursued ongoing professional development. She has been studying at Jorge Freitas, focusing on Treino de Alta Performance em Comunicação since 2012. This training enhances her communication skills, which are essential for her leadership role and client interactions.
Experience in Sales and Promotion
Catarina Mendes has also gained experience in sales and promotion. She worked as a Sales Promoter at Lifecooler for one month in 2014, where she engaged with customers and promoted services. This experience complements her background in customer service and hospitality.