Céline Entin
About Céline Entin
Céline Entin is a Team Lead in Customer Success at Guesty, where she has developed a scaling Success Program that resulted in 300% growth for small and medium businesses. With a background in strategic account management and a focus on cross-departmental collaboration, she manages a global team to enhance customer-centric initiatives.
Current Role at Guesty
Céline Entin serves as the Team Lead for Customer Success at Guesty, a position she has held since 2021. In this role, she manages a global team of Customer Success Managers and Account Managers. Her responsibilities include ensuring the team meets key performance indicators and fostering individual growth among team members. She has implemented automations and dashboards, optimizing customer life cycle processes to enhance value delivery. Her leadership focuses on facilitating cross-departmental collaboration to support a customer-centric vision.
Previous Experience at Guesty
Before her current role, Céline Entin worked at Guesty as a Customer Success Manager from 2019 to 2021. During this time, she contributed to the company's customer success initiatives, focusing on enhancing customer satisfaction and retention. Her experience in this position laid the groundwork for her current leadership role, where she continues to drive customer success strategies.
Experience at Viggo Smart Hotel
Céline Entin was employed at Viggo Smart Hotel as a Strategic Account Manager from 2015 to 2019. In this role, she managed key accounts and developed strategies to enhance client relationships. Her work contributed to the hotel's overall customer engagement and satisfaction efforts.
Education Background
Céline Entin studied at the University South of France, where she earned a Bachelor's degree in English Language and Literature/Letters from 2010 to 2013. This educational background provided her with strong communication skills, which she has applied throughout her career in customer success and account management.
Achievements in Customer Success Programs
Céline Entin developed a scaling Success Program that achieved a 300% growth in two years for small and medium businesses. This program reflects her ability to create effective strategies that drive business growth and enhance customer engagement.