Hazel A.
About Hazel A.
Hazel A. is a Customer Success Manager at Guesty in London, England, where she has worked since 2021. She has a strong background in data analysis, contract negotiation, and digital marketing, complemented by her fluency in French and English.
Work at Guesty
Hazel A. has been serving as a Customer Success Manager at Guesty since 2021. In this role, she is responsible for ensuring customer satisfaction and retention. Her position in London, England, allows her to leverage her skills in data analysis and contract negotiation, which are essential for managing customer relationships effectively. Over her three years at Guesty, she has contributed to enhancing the customer experience and supporting clients in utilizing the platform to its full potential.
Education and Expertise
Hazel A. holds a Master's degree in International Sales and Marketing from Renmin University of China, which she completed in 2012. She also earned a Bachelor's degree in Business/Commerce from IUT Toulon Var in 2009. Additionally, she has a Master's degree in Business Administration and Management from KEDGE Business School, which she obtained in 2013. Her educational background supports her expertise in digital marketing and events organization, complementing her role in customer success management.
Professional Background
Before joining Guesty, Hazel A. accumulated diverse experience in various roles. She worked as an Account Manager at Expedia Group for VRBO from 2019 to 2021, focusing on account management in the travel sector. Prior to that, she served as Sales & Marketing Manager at Rosalind Miller Cakes from 2017 to 2019. Her earlier experience includes a position as Sales & Events Manager at Ladurée Paris from 2013 to 2016. Additionally, she worked as an Apprentice Bank Branch Manager at Groupe La Poste from 2010 to 2012.
Language Proficiency
Hazel A. is fluent in both French and English. This bilingual proficiency enhances her ability to manage international accounts and partnerships effectively. Her language skills are particularly beneficial in her role at Guesty, where she interacts with a diverse clientele and navigates various cultural contexts in customer success management.