Ian Haigh
About Ian Haigh
Ian Haigh serves as the Head of Global Customer Support Operations at Guesty, a position he has held since 2022. He has a diverse background in customer support and technology, with previous roles at Amazon, MediaMind, and Sizmek, and holds a Bachelor's Degree in Information Technology from Charles Sturt University.
Current Role at Guesty
Ian Haigh serves as the Head of Global Customer Support Operations at Guesty. He has held this position since 2022, contributing to the company's customer service strategies and operations. His role involves overseeing global support initiatives and ensuring efficient service delivery to clients. He is based in Cebu, Central Visayas, Philippines.
Previous Experience at Amazon
Before joining Guesty, Ian worked at Amazon as the Manager of Global Support for EMEA and APAC within Amazon Advertising. His tenure lasted from 2019 to 2022, during which he managed support operations in Cebu City. This role involved coordinating support teams and enhancing customer service processes across multiple regions.
Career at MediaMind
Ian Haigh has a significant history with MediaMind, where he held multiple positions. He started as a Team Leader - Second Tier Application Engineer for APAC from 2007 to 2011. He then served as Support Center Director from 2012 to 2014, and later as Support Group Manager for 11 months in 2011. His roles involved leading support teams and managing customer service operations.
Experience at Sizmek
Ian worked at Sizmek as the Director of Global Support for EMEA and APAC, as well as Site Director, from 2014 to 2019. His responsibilities included overseeing support operations and ensuring effective service delivery across the regions. He was based in Cebu City, Philippines during this time.
Educational Background
Ian Haigh earned a Bachelor’s Degree in Information Technology from Charles Sturt University, studying from 2000 to 2003. Prior to this, he completed his high school education at Gosford Christian School from 1998 to 2000. His educational background laid the foundation for his career in technology and customer support.