Michelle Neale
About Michelle Neale
Michelle Neale serves as the Customer Education Manager at Guesty, a position she has held since 2021. With extensive experience in customer education and operations, she has previously worked at companies such as MyVR, AmericanTours International, and GTA.
Current Role at Guesty
Michelle Neale serves as the Customer Education Manager at Guesty, a position she has held since 2021. In this role, she focuses on enhancing customer education through the development of Help Center and Internal Knowledge Base articles. Michelle conducts proactive gap analyses and responds to team member requests to ensure that the educational materials meet the needs of users. She leads initiatives aimed at improving Help Center content and training, facilitating a transition to a self-service platform for Guests For Hosts.
Previous Experience in Customer Education
Prior to her role at Guesty, Michelle Neale worked at MyVR as Customer Education Manager, also starting in 2021. She has a background in customer education that includes her tenure at Aclate as a Customer Expert from 2018 to 2020. In these positions, she focused on developing customer training materials and improving educational resources for users.
Leadership Roles in Operations
Michelle has held several leadership positions in operations throughout her career. She served as Vice President of Operations at AmericanTours International, LLC from 2012 to 2016, overseeing operational strategies in the Greater Los Angeles Area. Earlier, she was Vice President of Operations at GTA from 2000 to 2007, where she worked in both Los Angeles, CA, and New York, NY. These roles contributed to her expertise in managing teams and operational processes.
Educational Background
Michelle Neale studied at New York University, where she earned a Bachelor of Arts degree with a focus on French. Her educational background has provided her with a strong foundation for her roles in customer education and operations.
Projects and Initiatives
In her current role, Michelle has conducted a comparison analysis between MyVR and Guesty products to streamline customer training processes. She has also developed scripts for transitioning customer training videos as part of the post-acquisition integration of MyVR into Guesty. Additionally, she initiates communication and collaborates with team members across various departments and countries, demonstrating her ability to work in a diverse organizational environment.