Taylor Murphy
About Taylor Murphy
Taylor Murphy is a Customer Success Manager at Guesty, where they have worked since 2022. With a diverse background in customer success and project management, Taylor has held various roles in companies such as Enterprise Holdings, MasterControl, and Peek.com.
Work at Guesty
Taylor Murphy has been employed at Guesty as a Customer Success Manager since 2022. In this role, Taylor focuses on enhancing client satisfaction and ensuring successful onboarding and ongoing support for users of Guesty's property management software. This position involves collaborating with clients to understand their needs and providing tailored solutions to optimize their experience with the platform.
Previous Experience in Customer Success
Prior to joining Guesty, Taylor Murphy held several positions in customer success. Taylor worked at MasterControl as a Success Manager from 2020 to 2022, where responsibilities included managing client relationships and ensuring product adoption. Additionally, Taylor served as a Customer Success Manager at Peek.com for four months in 2020, and as a Customer Success Associate from 2019 to 2020, focusing on client engagement and support.
Background in Management and Marketing
Taylor Murphy's career began with a role as a Management Trainee at Enterprise Holdings in 2017, where Taylor gained foundational management skills. Taylor also worked at Gulfshore Playhouse as a Marketing and Audience Services Manager from 2015 to 2017, overseeing marketing initiatives and audience engagement strategies. This diverse background in management and marketing has contributed to Taylor's expertise in customer success.
Education and Expertise
Taylor Murphy holds a Bachelor of Science degree in Communication and Media Studies from Troy University, which was completed between 2011 and 2015. This educational background has equipped Taylor with strong communication skills and an understanding of media dynamics, essential for roles in customer success and client relations.
Technical and Project Management Experience
Taylor Murphy has a history of technical and project management roles. Taylor worked as a Technical Project Specialist at Mission Serve from 2011 to 2013, where Taylor was involved in project coordination. Additionally, Taylor held various positions at Peek.com, including Software Implementation Specialist, where Taylor contributed to software deployment and client training.