Zachary L.
About Zachary L.
Zachary L. is a T3 Senior Support Engineer II (Team Lead) at Guideline with over ten years of experience in the computer science and IT industry, holding multiple degrees and certifications.
Current Position at Guideline
Zachary L. currently works at Guideline as a T3 Senior Support Engineer II (Team Lead). He began this role in 2023. His responsibilities likely involve leading teams and providing high-level technical support, although specific tasks are not detailed.
Previous Role at Guideline
Prior to his current role, Zachary worked as a T3 Senior Support Engineer I at Guideline from 2020 to 2023, based in Portland, Maine. For three years, he gained experience in technical support at a senior level.
Experience at Tyler Technologies
Zachary held multiple positions at Tyler Technologies, starting as a Technical Services Support Specialist from 2013 to 2015, then advancing to Sr. Technical Services Support Specialist from 2015 to 2016. He later worked as a Software Developer from 2016 to 2020, thus spending a total of seven years with the company.
Academic Background
Zachary has a strong academic background from the University of Southern Maine. He achieved a Master's of Science (MS) in Cyber Security from 2020 to 2023. He also holds a Bachelor’s of Science (BS) in Computer Science, earned from 2012 to 2016. Additionally, he obtained a Bachelor of Arts (BA) in Photography, Drawing, Painting, and Digital Design from 2008 to 2011.
Certifications and Skills
Zachary holds several certifications including HDI-CSR, GFACT, MCFE, and IBM Cybersecurity Analyst. These credentials support his expertise in various areas of IT and cybersecurity. He has a strong interest in both hardware and software, indicating a well-rounded skill set in technology.