Raymond Leung
About Raymond Leung
Raymond Leung is a Technical Support Specialist with extensive experience in IT support and vendor collaboration. He has worked for various organizations, including Gunderson Dettmer, Walgreens, and Foley & Lardner LLP, and holds degrees in Business Administration and Information Technology Management.
Work at Gunderson Dettmer
Raymond Leung has been employed as a Technical Support Specialist at Gunderson Dettmer since 2019. In this role, he is responsible for the rollout of new laptops and Cisco phones for new hires. He provides on-call support to address technical issues and utilizes IQTrack to track and manage these issues effectively. His work ensures that new employees have the necessary tools and support to begin their roles efficiently.
Previous Employment Experience
Prior to his current position, Raymond Leung held various roles in the technology and healthcare sectors. He worked at Foley & Lardner LLP as an Information Technology Support Specialist for three months in 2018. He also served as a Reserve Analyst at The Helsing Group, inc. for three months in the same year. Before transitioning to IT, he spent eight years as a Senior Certified Pharmacy Technician at Walgreens from 2006 to 2014 in the San Francisco Bay Area.
Education and Expertise
Raymond Leung has a solid educational background in business and technology. He earned an Associate of Science degree in Business Administration from Skyline College, completing his studies from 2014 to 2016. He then pursued a Bachelor of Science degree in Information Technology Management and Marketing at California State University - East Bay, graduating in 2018. Additionally, he obtained an Executive Masters of Business Administration from the same university, focusing on Global Innovators, from 2018 to 2020.
Technical Skills and Responsibilities
In his role as a Technical Support Specialist, Raymond Leung demonstrates proficiency in various technical tasks. He proactively installs and uninstalls software using Dell Kace and configures Windows MSI installers. He also manages inventory related to technical equipment. His close collaboration with vendors such as iManage, Litera, Kofax, Adobe, and Dell Kace enhances his ability to provide effective support and solutions within his organization.