Abhinav G.
About Abhinav G.
Abhinav G. is a Senior Manager of Customer Success at Gupshup in Bengaluru, India, with a strong background in business analytics and strategy. He has extensive experience in enhancing customer experiences through AI across various industries and has held several key roles in customer success management.
Work at Gupshup
Abhinav G. has been serving as the Senior Manager - Customer Success at Gupshup since 2024. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His tenure at Gupshup is based in Bengaluru, Karnataka, India, where he has been working for six months.
Education and Expertise
Abhinav G. holds a Master of Business Administration (MBA) from the University of Notre Dame - Mendoza College of Business. He also earned a Bachelor of Technology (B.Tech.) in Computer Science from Amity University. His educational background is complemented by his certification as a ScrumMaster, which equips him with agile principles for delivering customized solutions.
Professional Background
Abhinav G. has a diverse professional background, having worked in various roles in customer success and analytics. He began his career at McKinsey & Company as a Solution Analyst from 2013 to 2016. He later held positions at Market Logic Software, Sprinklr, and Entropik Tech, where he served as Senior Manager - Customer Success. Most recently, he worked at Netomi as an Enterprise Customer Success Manager from 2022 to 2024.
Achievements in Customer Success
Abhinav G. has significant experience in transforming customer experiences through the use of AI across multiple industries, including e-commerce, banking, and travel. His strong background in business analytics and strategy has contributed to driving customer adoption, retention, and satisfaction. He is passionate about building long-term client relationships by providing valuable insights and recommendations.
Internship Experience
In 2017, Abhinav G. completed a three-month internship as an MBA Intern - Solution Delivery & Customer Success at McKinsey New Ventures, part of McKinsey & Company, in Boston, Massachusetts. This experience provided him with foundational skills in customer success and solution delivery.