Adesh Nayak
About Adesh Nayak
Adesh Nayak is an Associate Director of Product Management at Gupshup, where he focuses on enhancing the Bot Studio product portfolio. He has extensive experience in customer success and product management, having previously worked at companies like AppsFlyer, Sprinklr, and Deloitte Digital.
Current Role at Gupshup
Adesh Nayak serves as the Associate Director of Product Management at Gupshup since 2023. In this role, he focuses on enhancing the Bot Studio product portfolio. His responsibilities include overseeing product development and aligning it with user needs and market trends.
Previous Experience at AppsFlyer
Adesh Nayak worked at AppsFlyer in various capacities. He served as Manager of Customer Success from 2021 to 2023, where he translated business problems and user needs into detailed specifications. He also held the position of Senior Manager of Customer Success for one month in 2023.
Career Background in Customer Success
Adesh Nayak has extensive experience in customer success roles. He worked at Sprinklr as Manager of Customer Success for nine months in 2020 to 2021. Prior to that, he was a Senior Consultant at Deloitte Digital from 2018 to 2020, and he also held various positions at Deloitte Digital, including Consultant and Summer Intern.
Educational Background
Adesh Nayak holds a Bachelor of Engineering (B.E.) in Computer Science from the University of Mumbai, which he completed from 2008 to 2012. He furthered his education with a Post Graduate Diploma in Management (PGDM) from T A Pai Management Institute, Manipal, from 2014 to 2016.
Skills and Expertise
Adesh Nayak possesses skills in developing technical API documentation and commercial strategy. He is experienced in conducting primary and secondary market research, competitor assessment, and facilitating discovery workshops. His capabilities also include conducting user interviews and focus groups.