Deepak Kumar
About Deepak Kumar
Deepak Kumar is a Senior Manager of Customer Success with over 12 years of experience in client handling and customer retention. He has worked at Knowlarity - Cloud Communications and currently leads a team at Gupshup, focusing on enhancing client experiences and revenue generation.
Current Role at Gupshup
Deepak Kumar serves as the Senior Manager of Customer Success at Gupshup, a position he has held since 2022. In this role, he leads a team of over 10 individuals, focusing on enhancing customer satisfaction and retention. His responsibilities include identifying new business opportunities and providing solutions that improve client experiences. His efforts contribute to revenue generation and the overall success of the organization.
Previous Experience at Knowlarity
Deepak Kumar has a significant tenure at Knowlarity - Cloud Communications, where he held multiple roles from 2010 to 2019. He began as a Senior Executive for 11 months, then progressed to Assistant Manager for four years, and subsequently served as Manager of Customer Success for another four years. His final role at Knowlarity was Senior Manager of Customer Success, which he held until transitioning to Gupshup in 2022. His experience at Knowlarity focused on customer retention and issue resolution.
Education and Qualifications
Deepak Kumar completed his Bachelor of Commerce (B.Com.) degree at Delhi University from 2007 to 2010. This educational background has provided him with a foundation in business principles, which he applies in his professional roles, particularly in customer success and client management.
Expertise in Customer Success
With over 12 years of experience in customer retention and client handling, Deepak Kumar specializes in onboarding and issue resolution. His expertise enables him to effectively identify client needs and enhance their overall experience. His focus on achieving customer happiness is a key aspect of his professional approach.