Esther Khoo
About Esther Khoo
Esther Khoo is a Sales Manager at Gupshup, where she has worked since 2023. She has extensive experience in sales and management roles at companies such as Lenovo and IBM, contributing to significant customer engagement initiatives.
Current Role at Gupshup
Esther Khoo currently serves as a Sales Manager at Gupshup, a position she has held since 2023. In this role, she contributes to the operations that facilitate the transmission of over 10 billion messages per month across more than 30 channels. Her work supports a team that enhances customer experiences for over 45,000 brands through conversational engagement solutions.
Previous Experience at Lenovo
Prior to her current role, Esther Khoo worked at Lenovo as the eCommerce Team Manager for Hong Kong, Taiwan, and Korea in 2021. Her tenure at Lenovo lasted for five months, during which she focused on eCommerce strategies and operations in Malaysia.
Career at IBM
Esther Khoo has extensive experience at IBM, where she held multiple roles over several years. She served as Manager of Digital/Inside Sales for the IBM Regional Sales Contact Center, supporting ASEAN countries from 2004 to 2005. Additionally, she worked as Team Lead Inside Software Sales and as an International Business Development Executive from 2012 to 2021, focusing on ASEAN and Australia/New Zealand markets. Her roles included managing client relationships and sales strategies across various sectors.
Education and Professional Qualifications
Esther Khoo studied at Sunway University, where she pursued a degree in Accounting and Information Technology. She is also an ACCA (Association of Chartered Certified Accountants) qualified professional, which underscores her expertise in finance and accounting.
Achievements in Customer Engagement
At Gupshup, Esther Khoo has played a significant role in the company's recognition as the only Business Service Partner to win Meta's Partner of the Year award globally. This achievement reflects her contributions to enhancing customer engagement through innovative solutions.