Federico Petroccello
About Federico Petroccello
Federico Petroccello is a Customer Support Engineer at Gupshup, with a background in technology and project management. He has extensive experience in customer service and user experience, having worked in various roles across multiple companies in Argentina.
Work at Gupshup
Federico Petroccello serves as a Customer Support Engineer at Gupshup since 2023. In this role, he is committed to delivering exceptional service in the messaging and conversational AI space. His responsibilities include addressing customer inquiries, troubleshooting issues, and ensuring a positive user experience with Gupshup's products.
Education and Expertise
Federico studied at Coderhouse, where he focused on Gestión de proyectos de tecnología and achieved the title of Product Manager in 2022. He also attended ESB N12, earning a Bachiller en Ciencias Sociales from 2015 to 2018. Currently, he is pursuing a Tecnicatura in Informática at Universidad Nacional de Hurlingham (UNAHUR), expected to complete in 2024. Additionally, he is studying Programación informática, aplicaciones específicas at Coderhouse, working towards becoming a Front-End React Developer.
Background
Federico has a diverse work history in various roles. He began as a Becario de operaciones at EQA S.A.I.C. in 2014. He later worked as an Auxiliar administrativo at MONASTERIO TATTERSALL S.A. from 2018 to 2019. His experience also includes positions at Claro Argentina as a Vendedor and at Botmaker, where he served as both a Bot Solution Specialist and a Customer Success Consultant. In 2023, he worked as a Project Manager at SparkLab and as Head of Customer Experience at Suricata LA.
Achievements
Federico has achieved several educational milestones, including becoming a Product Manager and pursuing a Front-End React Developer certification. His professional experience spans various roles that emphasize customer support and project management. He has demonstrated a commitment to improving user experiences and believes in the importance of team development for business success.