Julián Páez
About Julián Páez
Julián Páez is a Customer Support Engineer currently working at Gupshup in the United States. He has a background in technical support and quality control, with previous roles at Botmaker and Sulfoquimica S.A. in Argentina.
Current Role at Gupshup
Julián Páez currently serves as a Customer Support Engineer at Gupshup, a position he has held since 2023. His role involves providing technical support and assistance to customers, ensuring that their needs are met effectively. Gupshup is known for its messaging and communication solutions, and Julián's expertise contributes to enhancing customer satisfaction and operational efficiency.
Previous Experience at Botmaker
Before joining Gupshup, Julián Páez worked at Botmaker as a Technical Support Analyst for the LATAM region from 2021 to 2023. In this role, he was responsible for troubleshooting and resolving customer issues, thereby improving the user experience. He also held a position as Customer Care at Botmaker for 10 months in 2021, where he focused on customer interactions and support.
Experience at Sulfoquimica S.A.
Julián Páez worked at Sulfoquimica S.A. as Responsable de control de calidad from 2019 to 2021. In this capacity, he oversaw quality control processes, ensuring that products met the required standards. His experience in this role added to his technical and analytical skills, which he later applied in customer support roles.
Educational Background
Julián Páez studied at Universidad Nacional de Hurlingham (UNAHUR) from 2018 to 2022, where he earned a Tecnicatura in Tecnología/Técnico de ingeniería informática. This four-year program equipped him with foundational knowledge in computer engineering. Additionally, he completed a course at MongoDB University in 2022, focusing on data modeling and database administration, which further enhanced his technical skills.