Keerthikaran Karunakaran
About Keerthikaran Karunakaran
Keerthikaran Karunakaran is a Senior Manager of Customer Success at Gupshup, where he has worked since 2023 in Chennai, India. He has a diverse background in operations and business development, with previous roles at companies such as Schneider Electric, OYO Rooms, and Amazon.
Work at Gupshup
Keerthikaran Karunakaran has been serving as the Senior Manager of Customer Success at Gupshup since 2023. Based in Chennai, Tamil Nadu, India, he focuses on enhancing customer satisfaction and driving the success of client engagements. His role involves strategizing and implementing customer success initiatives to ensure clients achieve their desired outcomes with Gupshup's services.
Previous Experience
Before joining Gupshup, Keerthikaran held several positions in various organizations. He worked at Schneider Electric as a Procurement Engineer for nine months in Bangalore. He then transitioned to OYO Rooms, where he served in multiple roles including Vendor & Transformation Manager, Business Development Manager, and Micro Market CEO, accumulating significant experience in vendor management and business development. Most recently, he worked at Amazon as a Pathways Operations Manager for two years in Vancouver, British Columbia, Canada.
Education and Expertise
Keerthikaran holds an MBA from the Schulich School of Business at York University, where he studied from 2018 to 2020. He also earned a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from the National Institute of Technology, Tiruchirappalli, completing his studies from 2010 to 2014. His educational background supports his expertise in operations, business development, and customer success.
Achievements in Business Development
Throughout his career, Keerthikaran has implemented growth strategies for an Indian Unicorn, focusing on building offline enterprise sales channels and regional operations. He has successfully scouted and built new revenue and sales channels, establishing long-term sustainable partnerships that contribute to business growth.
Mentorship and Diversity Advocacy
Keerthikaran is passionate about mentorship and coaching, emphasizing the importance of supporting others in their professional journeys. He advocates for diversity and inclusion within the workplace, reflecting his commitment to fostering an inclusive environment that values varied perspectives and experiences.