Mayank Malhotra
About Mayank Malhotra
Mayank Malhotra is a Senior Manager in Retail Customer Experience at Gupshup, with a diverse background in business development and customer experience management across various regions. He holds multiple postgraduate degrees from prestigious institutions and has accumulated extensive experience in the retail sector.
Current Role at Gupshup
Mayank Malhotra currently serves as Senior Manager - Retail CX at Gupshup, a position he has held since 2023 in Dubai, United Arab Emirates. In this role, he focuses on enhancing customer experience within the retail sector, leveraging his extensive background in customer experience management.
Previous Experience in Retail and Business Development
Prior to his current role, Mayank held several positions that contributed to his expertise in customer experience and business development. He worked at OneDirect as Associate Director - Enterprise Solutions from 2021 to 2022, and at Affle as Sr. Manager - Omnichannel Platform Sales from 2019 to 2021. His experience also includes a role as Business Development Manager at Ve Global from 2016 to 2017.
Educational Background
Mayank Malhotra has an extensive educational background. He earned a Bachelor of Engineering (Hons.) in Biotechnology from Delhi College of Engineering from 2009 to 2013. He furthered his education with postgraduate degrees from Columbia Business School in Digital Strategies for Business and Digital Marketing, both completed in 2020. Additionally, he studied Business Administration at Harvard Business School Online, achieving the CORe Credential of Readiness in 2019, and completed a course in Digital Transformation at MIT Sloan Executive Education.
Career Progression and Roles
Mayank's career began with internships, including a role as Summer Intern at Panacea Biotec Ltd in 2011 and as a Changemaker Intern at Protsahan India Foundation in 2012. He then transitioned into various roles in the digital marketing and customer experience sectors, including positions at Exponential, Vizury, and WebEngage. His diverse experience spans across regions such as APAC, EMEA, and North America.
Expertise in Customer Experience Management
Mayank Malhotra possesses extensive expertise in customer experience (CX) management, particularly within the retail sector. He has a proven ability to enhance customer interactions and satisfaction, supported by his strategic business development skills. His client management capabilities have enabled him to acquire new clients and drive business growth through effective negotiation and persuasion.