Poulomi Choudhury
About Poulomi Choudhury
Poulomi Choudhury serves as the Manager of Customer Success at Gupshup in Gurugram, Haryana, India, a position she has held since 2022. She has a background in customer success and technical support, with previous roles at Knowlarity - Cloud Communications.
Work at Gupshup
Poulomi Choudhury has been serving as the Manager of Customer Success at Gupshup since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her position is based in Gurugram, Haryana, India, where she has contributed to the company's customer engagement strategies over the past two years.
Previous Experience at Knowlarity
Before joining Gupshup, Poulomi Choudhury worked at Knowlarity - Cloud Communications in various capacities. She began as a Senior Team Lead in tech support from 2017 to 2021, where she managed a team and addressed customer inquiries. Following this role, she served as Assistant Manager for 11 months in 2021 before advancing to Manager of Customer Success in 2022.
Education and Expertise
Poulomi Choudhury completed her Post Graduate studies in Mass Communication/Media Studies at Tezpur University from 2013 to 2016. This educational background has provided her with a strong foundation in communication strategies, which she applies in her current role in customer success.
Career Timeline
Poulomi Choudhury's career trajectory includes significant roles at Knowlarity - Cloud Communications, where she progressed from Senior Team Lead to Manager. Her experience spans over five years in customer support and success roles, demonstrating her commitment to enhancing customer experiences in the tech industry.