Brielle Collins
About Brielle Collins
Brielle Collins is a Customer Support Specialist with extensive experience in various roles across multiple companies, including Clubhouse and Yelp. She has a background in Mass Communication and has developed strong skills in documentation, social media, and customer support over nearly a decade of professional experience.
Current Role at HAAS Alert
Brielle Collins is currently employed as a Customer Support Specialist at HAAS Alert, a position she has held since 2024. In this role, she is responsible for providing support to customers and ensuring their needs are met effectively. Her work is based in Chicago, Illinois, where she utilizes her skills to enhance customer satisfaction.
Previous Experience in Customer Support
Brielle Collins has extensive experience in customer support roles across various organizations. She served as a Community Support Operations Manager at Clubhouse for three months in 2023. Prior to that, she worked at Screencastify as a Customer Experience Specialist for four months in 2020 and as a Customer Support Manager for five months in the same year. Additionally, she held positions at Snapsheet Inc, Yelp, and Vivid Seats LLC, accumulating nearly four years of experience in customer support and management.
Education and Academic Background
Brielle Collins is pursuing a degree in Mass Communication/Media Studies at Jackson State University, where she has been studying since 2010. Her academic background complements her professional experience in customer support and community management.
Expertise in Customer Support
Brielle Collins possesses expertise in various aspects of customer support, including updating and creating documentation, managing social media interactions, and providing live chat and email support. Her experience in high-volume environments has equipped her with exceptional time management skills, allowing her to handle multiple tasks efficiently.
Work Style and Professional Approach
Brielle Collins has developed a strong autonomous work style, attributed to nearly four years of remote work experience. She is passionate about driving culture in the workplace and fostering a people-first approach, which reflects her commitment to enhancing the customer support experience.