Christina Massey
About Christina Massey
Christina Massey serves as the Program Design & Training Lead at Hagerty Consulting, bringing extensive experience in customer experience and service design from her previous roles at General Assembly, City Winery, and Equinox.
Work at Hagerty
Christina Massey serves as the Program Design & Training Lead at Hagerty Consulting. She has held this position since 2021, contributing to the development and implementation of training programs. Her role focuses on enhancing program design to meet organizational needs within the New York City Metropolitan Area.
Previous Experience in User Experience Design
Prior to her current role, Christina worked at General Assembly as a User Experience Design Immersive | UX Designer for three months in 2020. This position in New York, New York, involved applying user-centered design principles to create effective and engaging user experiences.
Customer Experience Roles
Christina has extensive experience in customer experience and service design. She worked at City Winery from 2015 to 2019, focusing on enhancing customer interactions. Following that, she was employed at Equinox from 2019 to 2020, where she concentrated on sales and customer experience in New York City.
Background in Education and Research
Christina's career began in education and research. She worked as a Behavior Analyst and Special Education Teacher at ACADIA PARISH SCHOOL BOARD from 2008 to 2015. Earlier, she was a researcher for Lafayette Consolidated Government from 2007 to 2008 in the Lafayette, Louisiana Metropolitan Area.