Achmad Rif'qi
About Achmad Rif'qi
Achmad Rif'qi is a Customer Service Escalation professional with extensive experience in handling customer service issues and supporting team members. He has worked at Halodoc ID since 2019 and previously held roles at Bukalapak and KOMPAS GRAMEDIA.
Current Role at Halodoc
Achmad Rif'qi serves as a Customer Service Escalation specialist at Halodoc ID, a position he has held since 2019. In this role, he elevates customer service issues according to established escalation procedures, ensuring timely resolution of customer concerns. He contributes to a positive team environment by assisting colleagues with challenging customer interactions and has experience in resolving open customer service cases within specified guidelines.
Previous Experience at Bukalapak
Prior to his current role, Achmad Rif'qi worked at Bukalapak in two capacities. He served as O2O Customer Service Inbound from 2018 to 2019 for seven months, followed by a position as O2O CS Chat Staff for five months in 2019. Both roles were based in the Greater Jakarta Area, Indonesia, where he gained valuable experience in customer service operations.
Freelance Experience at KOMPAS GRAMEDIA
In 2018, Achmad Rif'qi worked as a freelance employee at KOMPAS GRAMEDIA for three months. This role contributed to his overall experience in customer service and communication, further enhancing his skills in handling customer interactions.
Education and Expertise
Achmad Rif'qi studied at the State University of Jakarta (Universitas Negeri Jakarta), where he pursued a Bachelor of Education (BEd) in Sociology from 2013 to 2018. His educational background provides him with a strong foundation in understanding social dynamics, which is beneficial in his customer service roles.