Justin Poland
About Justin Poland
Justin Poland serves as Front Desk Staff at Hamilton Area YMCA, where he has worked since 2020. He previously held the position of Senior Operations Manager at Walden Security, where he significantly improved operational efficiency and received multiple accolades.
Work at Hamilton Area YMCA
Justin Poland has been employed at Hamilton Area YMCA since 2020, serving as Front Desk Staff. In this role, he is responsible for managing front desk operations and providing customer service to members and guests. His position involves ensuring a welcoming environment and assisting with inquiries related to the YMCA's programs and services.
Previous Experience at Walden Security
Before joining Hamilton Area YMCA, Justin Poland worked at Walden Security as a Senior Operations Manager from 2007 to 2012. During his five-year tenure, he managed security operations in Chattanooga, overseeing a team of 650 security officers. He successfully achieved over 21,000 billable hours and implemented strategies that reduced employee overtime to less than 0.98% while increasing billable hours by 40% across seven states.
Education and Expertise
Justin Poland studied at Chattanooga State Community College, where he gained foundational knowledge and skills relevant to his career in operations management and security. His educational background supports his expertise in managing large teams and optimizing operational efficiency.
Achievements in Security Management
During his time at Walden Security, Justin Poland received recognition as Branch Employee of the Year for three consecutive years, specifically in 2008, 2009, and 2010. This acknowledgment reflects his contributions to the organization and his ability to lead effective security operations.