Jordan Pedraza
About Jordan Pedraza
Jordan Pedraza VP Global Support
Jordan Pedraza holds the title of Vice President of Global Support. In this role, Jordan focuses on overseeing and optimizing support operations on a global scale. Jordan's leadership aims to enhance the effectiveness and efficiency of support teams, ensuring high standards in user experience and satisfaction.
Jordan Pedraza's Education at the University of California, Berkeley
Jordan Pedraza studied at the University of California, Berkeley. The education provided a foundational understanding of various disciplines that support Jordan's career in customer support and operations. The academic experience at UC Berkeley contributed significantly to Jordan's approach to user experience and satisfaction in a professional context.
Jordan Pedraza's Work at Google
Before assuming the role of VP, Global Support, Jordan Pedraza worked at Google. This position provided valuable experience in customer support and operations. Work at Google also involved interactions with education technology, which aligns with Jordan's ongoing passion for improving student career outcomes.
Jordan Pedraza's Experience in Education Technology
Jordan Pedraza has a well-established background in education technology. This experience is evidenced by involvement in initiatives aimed at enhancing student career outcomes. The focus on leveraging technology to aid educational success illustrates Jordan's commitment to making a positive impact in this sector.
Jordan Pedraza's Focus on User Experience and Satisfaction
Throughout their career, Jordan Pedraza has maintained a strong focus on user experience and satisfaction. This priority is reflected in efforts to scale global support teams and optimize operations to meet user needs. Jordan's strategic approach ensures that user satisfaction is consistently a key metric of success.