Emmanuel Munoz
About Emmanuel Munoz
Emmanuel Munoz is a Guest Services Supervisor with extensive experience in the hospitality and healthcare sectors. He has held various roles, including positions at Hart Hotels, Inc. and Change Healthcare, and has a background in applied psychology.
Work at Hart Hotels
Emmanuel Munoz currently serves as Guest Services Supervisor at Hart Hotels, Inc., where he has been employed since 2020. He works at the Portland Harbor Hotel in Portland, Maine. In this role, he supervises shift closings, cash audits, and daily reports as part of the Front Office operations. He also fulfills Manager on Duty responsibilities, ensuring smooth operations and addressing any issues that arise.
Previous Employment Experience
Emmanuel Munoz has a diverse work history in the hospitality and healthcare sectors. He previously worked at Aimbridge Hospitality as a Night Auditor and Guest Services Supervisor in 2019. His experience also includes roles at Change Healthcare as a Field Services Manager and Healthcare Representative, as well as positions at The Thomas Agency, Inc. and Residential Mortgage Services, Inc. His early career included a role as a Provider Benefits Specialist at Ameritas.
Education and Expertise
Emmanuel Munoz studied Applied Psychology at the University of Illinois at Chicago, where he earned a Bachelor of Arts degree from 2007 to 2009. He also attended Elgin Community College, achieving an Associate of Arts degree from 2006 to 2007. His educational background supports his expertise in customer relations and revenue management, including conducting daily reviews of guest ledger and accounts receivables.
Background in Revenue Management
Emmanuel Munoz has experience in revenue management, which includes conducting daily reviews of guaranteed no-show billings, guest ledger, and accounts receivables. This expertise contributes to his effectiveness in managing guest services and ensuring financial accuracy within the hospitality environment.