Rachel Kapraun
About Rachel Kapraun
Rachel Kapraun is a seasoned professional in customer experience management, currently serving as Sr. Manager, CX at Havenly. With over a decade of retail leadership experience, she has held various roles in the bridal and fashion industries, demonstrating expertise in operational design and creative problem solving.
Current Role at Havenly
Rachel Kapraun serves as the Senior Manager of Customer Experience at Havenly, a position she has held since 2022. She previously worked as a Customer Experience Manager at the same company starting in 2021. In her current role, she focuses on enhancing customer interactions and improving overall satisfaction. Her responsibilities include collaborating with various teams to streamline processes and elevate the customer journey.
Previous Experience at Brideside
Rachel Kapraun worked at Brideside in multiple capacities from 2015 to 2020. She held the position of Customer Success Manager for four years before becoming the Head of Bridal for nine months. Additionally, she served as the Director of Customer Experience for five months in 2019. Her roles involved managing customer relations and enhancing the bridal shopping experience.
Background in Fashion Design
Rachel studied Fashion Design at The School of the Art Institute of Chicago, where she earned a Bachelor of Fine Arts in 2008. She furthered her education at Columbia College Chicago, obtaining another Bachelor of Fine Arts in Fashion/Apparel Design in 2012. This educational background laid the foundation for her career in retail and customer experience.
Retail Leadership Experience
With over a decade of retail leadership experience, Rachel Kapraun has developed expertise in experiential and operational design. She has worked in various roles, including Executive Team Leader at Target and Sales Associate at The Buckle. Her extensive background in retail has equipped her with skills in customer engagement and service management.
Skills and Focus Areas
Rachel possesses strong skills in creative problem solving and business development. She emphasizes empathy and a deep understanding of customer behaviors in her work. Her ability to collaborate with cross-functional teams has been instrumental in developing and scaling technology and internal operations within organizations.