Casper Harrington
About Casper Harrington
Casper Harrington is a Manager of Digital Experience in IT at Hawaiian Airlines, with extensive experience in the aviation industry, including roles at Apple and US Airways. He specializes in customer experience solutions, aviation security, and managing airport technology projects.
Current Role at Hawaiian Airlines
Casper Harrington serves as the Manager of Digital Experience in the IT department at Hawaiian Airlines. He has held this position since 2022, focusing on enhancing digital customer experiences within the airline. His role involves overseeing the implementation of technology solutions that improve customer engagement and streamline operations.
Previous Experience at Hawaiian Airlines
Prior to his current role, Casper Harrington worked at Hawaiian Airlines in the Customer Platforms, Loyalty - IT division for one year, from 2021 to 2022. In this position, he contributed to the development of customer loyalty programs and digital platforms aimed at improving customer satisfaction and retention.
Work History at US Airways and American Airlines
Casper Harrington has extensive experience in the airline industry, having worked at US Airways, which later became American Airlines. His roles included Senior Project Manager/Product Owner in Airport Policies & Procedures from 2007 to 2009, and Senior Business Systems Analyst in QIK Development from 2009 to 2013. He continued in a similar role at American Airlines from 2013 to 2021, where he focused on technology solutions that supported flight operations.
Education and Expertise
Casper Harrington has a diverse educational background, having studied at Kamehameha Schools, the University of Washington, Central Washington University, and Harvard University. His expertise lies in implementing customer experience solutions within the aviation industry, with a strong focus on enhancing operational efficiency through technology. He also has a solid foundation in aviation security and airworthiness.
Skills in Aviation Technology
Casper Harrington possesses skills in mobile technology that are relevant to the airline sector. His experience includes managing airport technology projects that enhance operational efficiency. His background in aviation security contributes to ensuring compliance with safety standards in airline operations.