Foifua Toso
About Foifua Toso
Foifua Toso serves as the Customer Service Manager - Below the Wing at Hawaiian Airlines, a position he has held since 2014. He has a background in education and customer service, with degrees from the University of Hawaii at Manoa and Honolulu Community College.
Work at Hawaiian Airlines
Foifua Toso has been employed at Hawaiian Airlines since 2011, initially serving as a Ramp Agent for two years. He then advanced to the position of Ramp Supervisor for six months before transitioning to his current role as Customer Service Manager - Below the Wing in 2014. In this capacity, he has been responsible for overseeing customer service operations related to ground handling and passenger assistance in the Hawaiian Islands.
Education and Expertise
Foifua Toso earned a Bachelor's Degree in Teaching English as a Second or Foreign Language/ESL Language Instructor from the University of Hawaii at Manoa, where he studied from 2007 to 2011. He also holds an Associate's Degree in Liberal Arts and Sciences from Honolulu Community College, which he completed in 2008. His educational background equips him with skills in communication and customer engagement.
Background
Foifua Toso's career began at the University of Hawaii at Manoa, where he worked as a Lecturer from 2011 to 2013. His experience in academia provided him with a foundation in teaching and communication. Following this role, he joined Hawaiian Airlines, where he progressed through various positions, gaining extensive experience in customer service and operations within the airline industry.
Professional Experience
Before becoming a Customer Service Manager, Foifua Toso held multiple roles at Hawaiian Airlines, including Ramp Agent and Ramp Supervisor. His responsibilities in these positions involved managing ground operations and ensuring efficient service delivery. This progression reflects his commitment to the airline industry and his ability to adapt to various operational roles.