Jacie Keliiaa Prothero
About Jacie Keliiaa Prothero
Jacie Keliiaa Prothero is an Aircraft Dispatcher at Hawaiian Airlines, where she has worked since 2019. With a diverse background in the aviation and hospitality industries, she has held various roles at Hawaiian Airlines and other organizations in Honolulu, Hawaii.
Work at Hawaiian Airlines
Jacie Keliiaa Prothero has been employed at Hawaiian Airlines since 2016, initially serving as a Crew Scheduler for three years before transitioning to the role of Aircraft Dispatcher in 2019. In her current position, she is responsible for collecting and processing NOTAMS, Firing Notices, and Operational Bulletins, which are essential for flight crew communication. Prothero plays a critical role in managing emergencies and flight operation irregularities, ensuring effective communication with pilots and stations. Her expertise includes using the SABRE computer FOS and reservations systems, which are vital for efficient flight operations.
Education and Expertise
Prothero studied Aeronautics/Aviation/Aerospace Science and Technology at Jeppesen, where she earned her Aircraft Dispatcher Certificate in 2018. She also attended Kapi‘olani Community College, achieving an Associate of Science in Hospitality Administration/Management from 2005 to 2012. Additionally, she completed her General Studies at Aiea High School from 2001 to 2005. Prothero engages in professional development activities related to her role as an Aircraft Dispatcher, enhancing her skills and knowledge in the aviation industry.
Background
Before her tenure at Hawaiian Airlines, Prothero gained diverse experience in the hospitality and customer service sectors. She worked as a Concierge Sales Agent at Pleasant Holidays for five months in 2013-2014 and held various positions in the restaurant industry, including Bartender, Trainer, and Supervisor at Shokudo Japanese Restaurant from 2006 to 2013. Prothero also served as a Poolside and Ballroom Server at THE MODERN HONOLULU and as a Poolside and Restaurant Server at Trump International Hotel Waikiki. Her early career included a role as an Airport Greeter at Polynesian Adventure Tours, LLC from 2003 to 2005.
Achievements
Throughout her career, Prothero has developed expertise in flight operations and customer service. Her responsibilities as an Aircraft Dispatcher include evaluating and monitoring weather reports and forecasts to ensure safe flight operations. She has demonstrated her ability to manage emergencies and communicate effectively with flight crews, contributing to the overall safety and efficiency of airline operations. Prothero's background in hospitality and customer service has equipped her with valuable skills that enhance her performance in the aviation industry.