Andrea Rose
About Andrea Rose
Andrea Rose is a Customer Experience Associate at Headway, where she has worked since 2023. She has a background in customer experience roles at various companies, including Warby Parker and Revtown, and holds degrees in Music Industry and Music Business.
Current Role at Headway
Andrea Rose has been serving as a Customer Experience Associate at Headway since 2023. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries and providing support to improve overall satisfaction.
Previous Experience at Warby Parker
Andrea Rose worked at Warby Parker from 2018 to 2021, initially as a Customer Experience Advisor and later as a Customer Experience Team Lead. During her tenure, she contributed to the customer service operations in Nashville, Tennessee. Her experience at Warby Parker spanned three years, where she developed skills in team leadership and customer engagement.
Educational Background
Andrea Rose holds a Bachelor of Arts (B.A.) in Music Industry from the University of New Haven, which she completed from 2010 to 2012. She furthered her education at Belmont University, earning a Bachelor of Business Administration (B.B.A.) in Music Business from 2012 to 2014. Her academic background supports her career in customer experience within the music and entertainment sectors.
Experience in Customer Service Roles
Before joining Headway, Andrea Rose held various customer service positions. She was a Client Experience Associate at Titan from 2022 to 2023 and served as the Head of Customer Service at Revtown from 2021 to 2022. Additionally, she worked as a Publicity Assistant at Live On Stage Entertainment in 2014 and completed an internship at The Billy Block Show in 2013.