Danielle Saborido
About Danielle Saborido
Danielle Saborido is a Customer Experience Associate with over 18 years of experience in customer service. She has a strong background in quality assurance and leadership, having worked at notable companies such as Zappos and Apple.
Current Role at Headway
Danielle Saborido currently serves as a Customer Experience Associate at Headway. She has been in this role since 2023, contributing to the company's focus on enhancing customer interactions and satisfaction. Her extensive background in customer service equips her to address customer needs effectively.
Previous Experience at Zappos Family of Companies
Danielle Saborido worked at Zappos Family of Companies for a total of 16 years, holding various positions including Customer Service Representative, Customer Loyalty Representative, and Quality Assurance Expert. Her tenure from 2005 to 2023 allowed her to develop a comprehensive understanding of customer service quality and operational standards.
Technical Support Experience at Apple
From 2015 to 2016, Danielle Saborido was employed at Apple as a Technical Support representative. This role provided her with experience in troubleshooting and assisting customers with technical issues, further enhancing her customer service skills.
Educational Background
Danielle Saborido studied at Las Vegas Academy of International Studies, Performing and Visual Arts from 1999 to 2003. She also attended the College of Southern Nevada for one year in 2004 to 2005. Her education has contributed to her communication skills and customer service expertise.
Skills and Expertise
Danielle Saborido possesses over 18 years of experience in customer service, with a specific focus on quality assurance and call auditing for over 3 years. She is a skilled typist with a speed of 65 words per minute, and demonstrates strong problem-solving abilities, time management, and organizational skills, essential for effective customer service operations.