Elizabeth Griffin
About Elizabeth Griffin
Elizabeth Griffin is a Customer Experience Associate with a diverse background in customer service and case management. She holds a Bachelor's degree in Sociology from Eastern New Mexico University and has worked in various roles across multiple organizations since 2013.
Current Role at Headway
Elizabeth Griffin serves as a Customer Experience Associate at Headway, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and engagement through effective communication and support. Working remotely, she applies her skills in customer service to address client needs and improve overall experiences.
Previous Experience in Customer Service
Prior to her current position, Elizabeth Griffin accumulated extensive experience in customer service roles. She worked as a Member Care Specialist at Tradesy from 2022 to 2023, where she managed customer inquiries and provided support remotely. Additionally, she served as a Customer Care Advocate at Fashion Nova for two months in 2021, further developing her customer service skills.
Background in Social Services
Elizabeth Griffin has a background in social services, having worked as a Case Manager at City Net Homeless Services from 2019 to 2021. In this role, she assisted individuals experiencing homelessness, providing support and resources. She also worked as a Direct Interventionist at Autism Spectrum Interventions from 2018 to 2019, where she supported children with autism through direct intervention strategies.
Education and Academic Background
Elizabeth Griffin earned her Bachelor's degree in Sociology from Eastern New Mexico University, completing her studies from 2013 to 2017. This academic background provided her with a strong foundation in understanding social dynamics and human behavior, which she applies in her professional roles.
Early Career Experience
Elizabeth Griffin began her career in various roles that contributed to her professional development. She worked as a Loss Prevention Specialist at Unified Grocers for one month in 2013 and served as a Front Desk Associate at Action Property Management from 2017 to 2019. These early experiences helped her build skills in customer interaction and operational support.