Megan Kirsch
About Megan Kirsch
Megan Kirsch serves as the Communications Lead at Headway, a position she has held since 2022. She has extensive experience in communications and customer experience, having worked in various roles at Birchbox and Headway over several years.
Current Role at Headway
Megan Kirsch serves as the Communications Lead at Headway, a position she has held since 2022. In this role, she is responsible for overseeing communication strategies and initiatives within the organization. Her experience in customer experience management contributes to her ability to effectively engage with stakeholders and enhance the overall communication framework.
Previous Experience at Birchbox
Megan Kirsch has extensive experience at Birchbox, where she held multiple roles over several years. She started as a Discovery Specialist in 2014, later advancing to Senior Discovery Specialist, Customer Content in 2015. She continued to grow within the company, serving as Manager, Communications & Operations from 2016 to 2017, and then as Senior Manager, Communications & Operations from 2018 to 2019. Her diverse roles at Birchbox focused on customer engagement and operational communication.
Background in Customer Experience Management
Prior to her current role, Megan worked as a Customer Experience Manager at Headway from 2019 to 2022. This position involved managing customer interactions and improving service delivery. Her background in customer experience has equipped her with skills in understanding client needs and enhancing satisfaction, which she applies in her current communications role.
Education and Academic Background
Megan Kirsch earned a Bachelor of Science (B.S.) degree in Human Development and Family Studies from the University of Wisconsin-Madison. She attended the university from 2008 to 2012, where she developed a foundational understanding of human behavior and family dynamics, which informs her professional approach in communications and customer experience.
Early Career and Leadership Roles
Megan's early career included various leadership and operational roles. She worked as a Group Leader at Camp Schodack from 2007 to 2010, where she managed group activities and facilitated team dynamics. Additionally, she served as Operations Manager at Brandy Melville from 2013 to 2014, focusing on operational efficiency. Her diverse experiences have contributed to her leadership skills in communications and customer relations.