Ryan Fitzgerald
About Ryan Fitzgerald
Ryan Fitzgerald is a Customer Experience Associate with a diverse background in customer service and management. He has experience working at Robinhood and Prodigy Artists, and he holds degrees in Business and Music from the Los Angeles Film School.
Current Role at Headway
Ryan Fitzgerald has been working at Headway as a Customer Experience Associate since 2022. In this role, he focuses on enhancing customer satisfaction and operational efficiency. His expertise in operational planning and organization supports the company's commitment to delivering quality customer service.
Previous Experience at Robinhood
Ryan Fitzgerald held multiple positions at Robinhood from 2021 to 2022. He started as a Customer Experience Associate for five months in Denver, Colorado, and then transitioned to a Registered Customer Experience Representative for six months. He also served as an Advanced Customer Safety and Privacy Representative for five months. His roles involved data collection and analysis, which informed decision-making processes in customer service.
Experience as Artist Manager at Prodigy Artists
From 2019 to 2021, Ryan Fitzgerald worked as an Artist Manager at Prodigy Artists in Venice, California. In this position, he managed various aspects of artist representation, contributing to the development and promotion of talent within the music industry.
Military Background in the US Navy
Ryan Fitzgerald served in the US Navy as an Aviation Structural Mechanic Manager from 2013 to 2017 in Virginia Beach, Virginia. His military experience provided him with skills in project and people management, which are essential for leading teams in high-performance environments.
Education and Academic Qualifications
Ryan Fitzgerald studied at the Los Angeles Film School, where he earned an Associate of Science in Music from 2017 to 2019. He continued his education at the same institution, achieving a Bachelor of Science in Business from 2017 to 2020. His academic background supports his professional expertise in operational planning and customer experience.