Michael Truett
About Michael Truett
Michael Truett is the Head of Customer Operations at Health Recovery Solutions, with a diverse background in customer experience and operations across various industries. He has held leadership roles at companies such as Vonage, The New York Times, and Spotify, and has extensive experience in managing global customer service teams and implementing strategic business transformations.
Current Role at Health Recovery Solutions
Michael Truett serves as the Head of Customer Operations at Health Recovery Solutions, a position he has held since 2023. In this role, he focuses on enhancing customer experience and operational efficiency. His responsibilities include overseeing customer service strategies and ensuring that operations align with the company’s goals.
Previous Experience at Vonage
Truett has extensive experience at Vonage, where he held multiple positions over several years. He served as Senior Director of Customer Care - Global Technical Support from 2009 to 2011, Director of E911 Operations from 2005 to 2006, and Director of Data Analytics and Network Operations from 2006 to 2009. His roles contributed to the development of customer support and operational strategies within the organization.
Educational Background
Michael Truett studied at Rutgers University, where he focused on Logistics, Materials, and Supply Chain Management, achieving a Mini-MBA in 2016. He also obtained a Bachelor's Degree in Accounting from the University of Phoenix, completing his studies from 2001 to 2005. Currently, he is studying Human Resources Management and Services at Cornell University, beginning in 2021.
Leadership Roles in Customer Experience
Truett has held significant leadership positions in customer experience across various organizations. He was Managing Director of Global Consumer Experience and Operations at The New York Times from 2016 to 2018, and he served as Head of Customer Success and Experience at Newsela from 2018 to 2020. His expertise includes experience journey mapping and utilizing a human-centric approach in customer operations.
Board Memberships and Advisory Roles
Michael Truett has contributed to academic institutions through board memberships. He was a Board Member at Seton Hall University's Stillman School of Business, focusing on Customer Experience and Design Thinking from 2020 to 2022, and served on the Board of Rutgers University's Customer Experience Executive Certificate Program from 2017 to 2020. These roles reflect his commitment to advancing customer experience education.