Nana Ankama
About Nana Ankama
Nana Ankama is an experienced professional in onboarding and engagement at Health Recovery Solutions, where she has worked since 2022. With a background in customer service and a passion for health and wellness technology, she has successfully implemented initiatives to enhance customer retention and satisfaction.
Work at Health Recovery Solutions
Nana Ankama has been serving in the role of Onboarding | Engagement at Health Recovery Solutions since 2022. In this position, she focuses on enhancing customer experiences through effective onboarding processes. She has implemented process improvement initiatives that have led to increased customer retention and satisfaction. Her work is aligned with the company's mission to leverage technology for better health and wellness outcomes.
Education and Expertise
Nana Ankama earned a Bachelor of Science degree from Seton Hall University, where she studied from 2014 to 2019. Her educational background provides a solid foundation for her career in customer service and healthcare. She has accumulated over six years of experience in customer service, account management, and customer experience, specifically within the healthcare industry.
Background
Before her current role, Nana Ankama worked as a CX Manager at Clinical Genomics from 2021 to 2022. In this capacity, she focused on enhancing customer experience strategies. Additionally, she served as an Administrative Assistant at Seton Hall University from 2014 to 2018, where she gained valuable experience in administrative functions and customer service.
Achievements
Nana Ankama has successfully implemented process improvement initiatives at Health Recovery Solutions, which have positively impacted customer retention and satisfaction rates. Her ability to work with diverse teams reflects her commitment to improving health outcomes through collaboration and shared goals.