Healthmine
Healthmine is a technology company that provides member engagement and rewards solutions to health plans, aiming to improve health outcomes and achieve higher Star Ratings through data analytics and personalized programs.
Services
Healthmine offers comprehensive member engagement and rewards solutions for health plans. The company provides technology solutions that help health plans engage members and improve health outcomes. Their services include NCQA-certified digital Health Risk Assessments (HRAs) that maximize compliance and identify population risks, predictive analytics tools to prioritize closing healthcare gaps for higher Star Ratings, and expert advisory services to guide health plans in quality improvement and strategic planning. Additionally, Healthmine designs rewards and incentives programs with end-to-end redemption and fulfillment processes, along with digital surveys such as mock CAHPS and Net Promoter Score to collect ongoing member feedback.
Technology Platform
Healthmine's technology solutions are built upon a HITRUST CSF® Certified SaaS platform. This platform analyzes health and behavior data to provide actionable insights for health plans. By utilizing predictive analytics, Healthmine evaluates and prioritizes gaps in healthcare services, which aids in improving Star Ratings for health plans. Their member-centric technology solution engages members at scale, personalizing experiences to drive better health outcomes. The platform also supports various digital surveys to continuously collect and analyze member feedback.
Health Risk Assessments
Healthmine offers NCQA-certified digital Health Risk Assessments (HRAs) aimed at maximizing compliance and uncovering risks within a population. These assessments are part of Healthmine's broader strategy to enhance health plan engagement with members. By identifying health risks early, these HRAs help health plans address potential problems proactively, leading to improved health outcomes and more effective population health management.
Rewards and Incentives Programs
Healthmine designs smart rewards and incentives programs to drive member engagement and improve clinical outcomes. These programs include an end-to-end reward redemption and fulfillment process that allows health plans to incentivize health actions effectively. By tailoring rewards to the specific needs and behaviors of members, Healthmine helps increase participation in health improvement activities, which, in turn, supports better health outcomes.
Member Feedback Mechanisms
Healthmine leverages a variety of digital surveys to collect continuous member feedback. These include mock Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys and Net Promoter Score (NPS) surveys. The feedback collected through these surveys is used to inform health plans about member experiences and satisfaction, helping guide quality improvement initiatives and strategic planning.