China Edmonds
About China Edmonds
China Edmonds is a Senior Customer Support Specialist at Heard in New York, having held the position since 2023. With a background in customer operations and support, she has previously worked at Betterment and has experience in child protective services and law enforcement.
Work at Heard Technologies
China Edmonds has been employed at Heard Technologies as a Senior Customer Support Specialist since 2023. In this role, she is responsible for providing high-quality support to customers, ensuring their needs are met effectively. Based in New York, New York, she has contributed to the company's customer service efforts for one year.
Previous Experience at Betterment
Prior to her current position, China Edmonds worked at Betterment in various roles. She served as Customer Operations Lead for four months in 2022. Before that, she was an Advisor Servicing Associate from 2019 to 2021, and she also held the position of Betterment for Advisors Operations Specialist for one year from 2021 to 2022. Her career at Betterment began as a Customer Support Associate, where she worked for ten months from 2018 to 2019.
Background in Child Protective Services
China Edmonds has experience in child protective services, having worked as a Child Protective Specialist at the NYC Administration for Children's Services from 2017 to 2018 for eleven months. This role involved assessing and responding to cases related to child welfare.
Experience in Law Enforcement and Retail
Before her role in child protective services, China Edmonds worked as a Police Dispatcher for the New York City Police Department from 2016 to 2017 for ten months. Additionally, she has retail experience, having served as a Retail Sales Consultant at AT&T from 2015 to 2016 for eight months.
Education in Criminal Justice
China Edmonds studied at John Jay College of Criminal Justice (CUNY), where she earned a Bachelor of Science degree in Criminal Justice. Her studies spanned from 2004 to 2015, culminating in an 11-year academic journey that provided her with a strong foundation in the field.