Samantha Nuyen
About Samantha Nuyen
Samantha Nuyen is an Operations Manager with a background in customer advocacy and tax resolution. She has worked at Heard since 2023 and previously held various roles at Gusto and other organizations.
Current Role at Heard Technologies
Samantha Nuyen serves as the Operations Manager at Heard Technologies, a position she has held since 2023. In this role, she is responsible for overseeing various operational processes and ensuring efficiency within the organization. Her experience in operations management contributes to the company's strategic goals and enhances overall productivity.
Previous Experience at Gusto
Samantha Nuyen worked at Gusto from 2017 to 2022, where she held multiple roles. Initially, she served as a Customer Advocate for two years, assisting clients in the Greater Denver Area. Following this, she transitioned to the Tax Resolution department, where she worked for three years. Her time at Gusto provided her with valuable insights into customer service and tax-related operations.
Experience at Heard Technologies
Before becoming Operations Manager, Samantha Nuyen worked as an Operations Coordinator at Heard Technologies from 2022 to 2023. In this capacity, she supported operational functions and contributed to the development of processes that improved organizational efficiency. Her progression within the company reflects her growing expertise in operations.
Educational Background
Samantha Nuyen earned her Bachelor’s Degree in Psychology from the University of Colorado at Boulder, completing her studies from 2013 to 2017. This educational background has equipped her with a strong understanding of human behavior, which is beneficial in her roles in operations and customer service.
Early Career Experience
Samantha Nuyen began her professional career as a Public Relations Intern at Rosen Group in 2017, where she worked for seven months in the Greater Denver Area. Additionally, she gained experience as a Hostess at Fairmont Miramar Hotel & Bungalows in 2015 for three months in Santa Monica, California. These early roles contributed to her foundational skills in communication and customer interaction.