Sean Kinney
About Sean Kinney
Sean Kinney is the Director of CX Operations at Heard, having previously held senior roles in customer support at companies such as Maze and InVision. He has extensive experience in technical support, customer success, and operations management, supported by a strong background in analytics and data-driven decision-making.
Current Role at Heard Technologies
Sean Kinney serves as the Director of CX Operations at Heard Technologies since 2023. In this role, he oversees customer experience operations, focusing on enhancing service delivery and operational efficiency. His responsibilities include managing support teams and implementing strategies to improve customer satisfaction.
Previous Experience at Maze
Before joining Heard Technologies, Sean Kinney worked at Maze as the Senior Director of Support from 2020 to 2022. During his tenure in Madison, Wisconsin, he led the support department, ensuring effective customer service and operational support.
Professional Background at InVision
Sean Kinney's experience at InVision spans several roles from 2014 to 2020. He started as a Support Engineer, then transitioned to Manager of Support Engineering, and ultimately served as Senior Director of Support. His time at InVision involved managing support operations and enhancing customer engagement in the Madison, Wisconsin area.
Career Development at Zendesk
Sean Kinney held multiple positions at Zendesk from 2012 to 2014, including Technical Customer Success Manager, Developer Evangelist, and Operations and Knowledge Manager. His roles involved technical support, customer advocacy, and knowledge management, contributing to Zendesk's reputation as a leader in customer service solutions.
Educational Background
Sean Kinney studied at Iowa State University, where he earned a Bachelor of Science in Materials Engineering from 2002 to 2004. He also attended the University of Wisconsin-Madison, obtaining a Bachelor of Science in Materials Science and Engineering from 2004 to 2007. His education provided a strong foundation for his analytical skills and interest in data-driven decision-making.