Ellen Bertolucci
About Ellen Bertolucci
Ellen Bertolucci is an Account Manager at Heffernan Insurance Brokers in Menlo Park, California, specializing in commercial insurance renewals. She holds a Bachelor of Science in Mass Communication/Media Studies from Campbellsville University and is committed to ongoing education in the insurance field.
Work at Heffernan Insurance Brokers
Ellen Bertolucci has been serving as an Account Manager at Heffernan Insurance Brokers since 2021. In this role, she is responsible for managing client accounts and ensuring high-quality service delivery. Her duties include handling day-to-day account management tasks, such as processing policy changes and managing invoicing. She specializes in negotiating terms, conditions, coverages, and pricing for commercial insurance renewals, contributing to the firm's commitment to client satisfaction.
Education and Expertise
Ellen Bertolucci earned her Bachelor of Science degree in Mass Communication/Media Studies from Campbellsville University, where she studied from 2008 to 2012. Her educational background provides a solid foundation for her career in the insurance industry. She demonstrates a strong commitment to continuing education, focusing on enhancing service quality within her field. This dedication supports her expertise in managing complex insurance negotiations.
Background
Before joining Heffernan Insurance Brokers, Ellen Bertolucci worked at Club One as a Service Desk Representative for four months in 2013. This role provided her with valuable experience in customer service and account management, which she has applied in her current position. Her transition into the insurance sector reflects her adaptability and commitment to professional growth.
Achievements
Ellen Bertolucci has made significant contributions to her role as an Account Manager at Heffernan Insurance Brokers. Her specialization in negotiating commercial insurance renewals showcases her ability to manage complex client needs effectively. Additionally, her focus on continuing education in the insurance industry highlights her commitment to improving service quality and staying updated with industry trends.