Gail Taybron
About Gail Taybron
Gail Taybron is an Executive Account Manager at Heffernan Insurance Brokers in Walnut Creek, California, where she manages a portfolio of 27 clients generating $600,000 in revenue. With a background in Biblical Studies and Organizational Management, she mentors junior specialists and plays a key role in training and client benefit negotiations.
Work at Heffernan Insurance Brokers
Gail Taybron has served as an Executive Account Manager at Heffernan Insurance Brokers since 2010. In this role, she manages a diverse portfolio of 27 clients, generating $600,000 in revenue. Her responsibilities include negotiating renewal increases with carriers to optimize client benefits and coordinating open enrollment meetings. Additionally, she plays a key role in planning and conducting training sessions for carriers and vendors, ensuring that both clients and team members are well-informed about available options.
Previous Experience at Aon
Before joining Heffernan Insurance Brokers, Gail Taybron worked at Aon as a Health and Welfare Specialist from 2000 to 2010. During her ten years at Aon, she developed expertise in employee benefits and client management, contributing to her extensive knowledge in the insurance sector. Her experience at Aon laid the foundation for her current role, where she continues to support clients effectively.
Educational Background
Gail Taybron holds a Bachelor of Arts (B.A.) in Bible/Biblical Studies/Teaching from Patten University, where she studied from 1983 to 1987. She later pursued a Master of Arts (MA) in Organizational Management at the University of Phoenix, completing her studies from 2002 to 2004. This educational background provides her with a strong foundation in both theological studies and management principles.
Mentorship and Team Leadership
In her current position, Gail Taybron acts as a mentor to Junior Benefits Specialists, offering guidance and support to help them develop their skills. She is also responsible for personnel assessment and evaluation within her team, ensuring that team members are aligned with the company's goals and standards. Her leadership contributes to a collaborative and effective work environment.
Customer Service Experience
Gail Taybron began her career in customer service and sales at Providian Financial, where she worked as a Customer Service and Sales Representative from 1996 to 1997. This early experience in customer-facing roles has equipped her with strong communication skills and a client-focused approach, which she continues to apply in her current role at Heffernan Insurance Brokers.