Marlena Adelina Deaconu
About Marlena Adelina Deaconu
Marlena Adelina Deaconu is an eXtended Detection and Response Specialist with a focus on customer satisfaction at Heimdal Security, where she has worked since 2020. Her previous roles include positions at Comdata Group, Drover, Wipro Limited, and GENPACT, where she developed expertise in threat detection and response.
Current Role at Heimdal Security
Marlena Adelina Deaconu is currently employed at Heimdal Security as an eXtended Detection and Response Specialist with a focus on Customer Satisfaction. She has held this position since 2020, contributing to the company's efforts in cybersecurity. In her role, she proactively supervises email communications to identify and mitigate potential security threats. Her responsibilities include enhancing threat detection capabilities by dynamically comparing information across various platforms, including endpoints, networks, emails, and cloud workloads.
Previous Experience at Comdata Group
Prior to her current role, Marlena worked at Comdata Group as a Back Office Assistant with Italian from 2013 to 2014. During her one-year tenure in Bucharest, Romania, she supported various administrative functions, contributing to the operational efficiency of the organization.
Experience at Wipro Limited
Marlena held multiple positions at Wipro Limited between 2016 and 2018. She served as a Customer Satisfaction & Escalation Manager for 10 months and then transitioned to the role of Global Knowledge Manager for one year. Her work involved managing customer relationships and ensuring high levels of satisfaction, as well as overseeing knowledge management processes.
Role at GENPACT
From 2014 to 2016, Marlena worked at GENPACT as a Senior Process Associate. In this role, she was involved in various process management activities, contributing to the company's operational goals and enhancing service delivery.
Education Background
Marlena studied at Colegiul National 'Dimitrie Cantemir' in Onesti, where she achieved a degree in Philology. This educational background provided her with a strong foundation in language and communication skills, which she has applied throughout her career.